As one of the North Wests leading providers of heating and cooling solutions, Jigsaw Facilities Management is an established business with a reputation for being ahead of the curve. To ensure the team were able to continue providing a high standard of service, they wanted to simplify and reduce their administration process.
By fully scoping the existing administrative tasks that were undertaken by the team, eJIGSAW were able to interpret a convoluted and archaic process, into a streamlined contemporary experience.
By sitting down with Jigsaw Facilities Management, we worked together and refined comprehensive wireframes through regular user testing. Once the wireframes were considered to be achieving (and exceeding) their expectations, the User Interface was designed.
The aim of the system is to keep track of the installation and maintenance of client appliances at multiple addresses. Each UI element has been designed to be responsive and consistent across all devices, with the knowledge that the system would be needed in offices and during site visits with tablets and smartphones.
Director, Jigsaw FM
eJIGSAW has built a system that has significantly cut our administrative costs, and it’s great that we can use it on site while visiting clients."