With the rise in voice assistants and smart speakers, our marketing team take a look at voice search, what it means, and ask the question 'is your website ready for voice search?' (more…)
Our team will get some technical details from you and determine where your website is currently hosted, how it has been built, and the platform that it has been built on.
We can then discuss in detail your requirements and advise, how and where we can help, and advise the recommended package for your needs. Some of the critical elements our eSERVE™ team can take care of include:
So should the unlikely occur and something goes wrong, then we will be able to restore your site without an issue.
Additionally, depending on what content management system (CMS) your website is built on, our team will take care of the application of all security updates as soon as they are released, ensuring your website is always as up-to-date as it can be.
They also boast 24/7/365 UK-based monitoring and support, dedicated ASA Firewalls, and dedicated server backup with incremental daily backups and automatic failover (with one-hour hardware replacement for all devices), should an issue arise.
As accredited UKFast partners our infrastructure is located within UK-based data centres, which are ISO 27001 certified, PCI-compliant and can be secured to UK government IL4 standards (where applicable). This ensures your website is protected by exceptional levels of security.
We will also take care of the ‘Domain Name Server (DNS)’ routing, as well as automatically renewing your domain each year, to ensure it stays yours.
Furthermore, we will ensure that your website has an SSL (Secure Sockets Layer) implemented. SSL is the standard security technology, used by millions of websites, ensuring the protection of data and financial information when it passed between servers and browser. It can also help your organic search engine rankings as well.
They’re also experts in user experience and in conjunction with our digital marketing team can analyse and determine exactly where in the funnel your customers are falling away and make amendments to optimise your conversion rate.
Additionally, our talented development team will be able to make minor or large-scale changes to your website and ensure your website is mobile-friendly. Our team also have the ability to develop banners, pop-ups, and newsletters for your sales and marketing needs.
Connecting you to our highly-qualified, UK-based support team, our eSERVE™ Priority Support System gives Clients direct access to the support that your business needs.
Send, reply to and amend support requests from eSERVE online, enabling you to track, monitor your current and past requests.
Our eSERVE™ Packages
Included in each package will be a comprehensive monthly report explaining the work completed, pro-active suggestions for the following months, as well as any outstanding hours that have not been used (accrued as ‘banked’ hours). You’ll also get access to our eSERVE Priority Support System from day one.
• Dedicated Priority Support Team
• Web & database hosting on the dedicated eJIGSAW hosting infrastructure
• 24/7/365 uptime monitoring and engineer availability in our Data Centres
• Domain management and renewal
• Daily backups
• SSL certification, installation, management and renewal
• CMS security updates
• Application of security patches
• Essentials package plus…
• 4-8 hours of design, marketing, or development support (minor changes or continuous improvements)
• Registration and management of all available domain extensions matching primary domain
• Essentials & Executive package plus…
• Desired Number of custom email accounts, up to a maximum of 25gb per user
• Additional SSL Certificates (as required)
• Proactive development and design projects within a specific hourly allocation over 8 hours per month