Keeping clients online with Eserve

Neil Coleman, 03rd Apr 19, 4 mins

Pictures of servers within the ejigsaw eserve hosting infrastructure

Keeping our clients online is a big responsibility, and it’s something we don’t take lightly, that’s why we use the most advanced and up-to-date technologies available, and partner with the very best market-leading hosting companies.

Weighing up website hosting

Website hosting is often a bit of a minefield for clients, with its heavy technical jargon and confusing prices ranging from as little as a few pounds per month to thousands of pounds. Mostly, people would take whatever they are offered at the time and all will be well… surely hosting is hosting, right? Well, not really.

It is often the case that people only seriously consider hosting and what is best for them when something breaks, which is too late. How many times have you watched Dragon’s Den, try and find the company who’s pitching online, only to be hit with a server error? It is the classic mistake by entrepreneurs and small businesses alike, who do not see the need to invest in “proper” hosting until something like that happens!

So why is hosting not just hosting?

Hosting comes in many forms and under a range of brand names from originators of services, resellers, or companies with colocated servers in centralised Data Centres. It’s not surprising that it is so confusing!

Hosting ranges from very low-level “shared” hosting environments, where websites are allocated a very strict usage of bandwidth and other fundamental critical elements – which often results in a very low ceiling of capability limiting things such as traffic, load and perhaps very importantly, speed.

Ejigsaw is able to combine enterprise-grade hosting solutions and volume in a sophisticated way.

When Ejigsaw build Websites or Applications, we must ensure that they are hosted in an environment where they can function and perform at their best and whilst we do not insist on it, almost every single customer hosts their new website with Ejigsaw on one of our various Eserve packages. Given we’ve built it, it makes sense for us to make sure it stays, and performs, online – a responsibility we take as seriously as it sounds.

At the end of the day, we are trusted to host websites and applications for brands such as the Virgin STRIVE Challenge, NHS Services and major brands, but regardless of the company, we treat your project’s online presence like we do our own and as such, our Eserve product keeps your business online 100% of the time. Guaranteed.

What is Eserve?

Ejigsaw host all of its’ websites and applications on dedicated, optimised servers within the Eserve infrastructure. A totally dedicated and secure environment with a high level of redundancy and capability.

Our infrastructure and servers are held within the UKFast Data Centre Complex, in Manchester, which incorporates over 30,000 square feet of enterprise-grade, ISO-certified facilities. Using Ejigsaw to host your project will provide excellent site speed and 100% guaranteed network uptime, on the right solution for your bespoke needs.

Furthermore, as accredited partners to UKFast, our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, which ensures your website is protected by exceptional levels of security, all the time. With engineers on-site 24 hours a day, 365 days a year, we treat our infrastructure with the respect it deserves to keep all of our clients online at all times. Plus, all of our servers are protected by dedicated Cisco ASA Firewalls, as standard – meaning you won’t be affected by any 3rd party DDoS attacks.

Furthermore, all of our Eserve hosting packages also come with dedicated priority support.

Ejigsaw data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, which ensures your website is protected by exceptional levels of security, all the time.

Why don’t we just get our own server?

Uniquely, Ejigsaw is able to combine enterprise-grade hosting solutions and volume in a sophisticated way. In a traditional world, you would normally use around 50% of your own server, and share ancillary infrastructure such as connectivity, firewalls etc. By combining all of this into a dedicated, boutique infrastructure, you are able to benefit from a large and resilient hosting structure but only pay a fixed, proportionate cost.

In the event your project is large enough to justify its own dedicated server, such as for our enterprise Magento clients, we are able to leverage buying power to secure favourable rates, but also offer the security, firewall, and connectivity benefits that come with being within the eSERVE™ infrastructure.

Having issues with your website speed, losing out on customers as a result? Get in touch with the Ejigsaw team and let us supercharge your website in no time!

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Ejigsaw is a Shopify Partner

We’re delighted to announce ejigsaw have been awarded Shopify Partner status. Apparently, this means we know our stuff (we do) when it comes to Shopify, so you know we can be trusted when it comes to eCommerce solutions!

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Neil Coleman, 29th Mar 19, 1 min